COVID-19: Your well-being is our top priority

Updated March 27, 2021

How we’re supporting you

We’re covering COVID-19 vaccinations, testing and treatment, expanding virtual care (telehealth) services, allowing early medication refills, and reaching out to members hospitalized with COVID-19 to provide extra support. We’re here to ensure you have access to the care you need, when you need it.

Vaccine coverage

Vaccines are covered at no cost to you.

Vaccines have received emergency use authorization from the Food and Drug Administration (FDA). The vaccines are being distributed based on priority groups determined by the Centers for Disease Control and Prevention (CDC) and each state. Everyone who wants a vaccination will be able to get one in the coming months.

Visit your state’s health department website for information about when and where to schedule your vaccination.

More information about the vaccine is available on our COVID-19 vaccines page.

Testing

If a doctor believes you need to be tested for COVID-19, we’ll cover the cost of the COVID-19 antigen or molecular diagnostic test and related office visit with no cost-share or pre-authorization.

We’ll also cover the cost of COVID-19 antibody tests with no cost-share when they are ordered by your attending provider.

COVID-19 tests must be performed at a CLIA-certified lab or have FDA-emergency use authorization. COVID-19 tests for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps are not covered by BridgeSpan.

Testing coverage at no member cost-share is in effect through the end of the proclaimed federal Health and Human Services Public Health Emergency.

We’ve created a go-to guide with answers to common questions and links to trusted information sources to help you stay safe and informed.

Treatment

We’ll cover the cost of FDA-approved treatment for COVID-19 at in-network facilities without any out-of-pocket costs for members into 2021.

Medication availability

For medications that treat chronic conditions, such as heart disease, asthma, diabetes and others, you may request a 90-day refill. Some drugs are not eligible for 90-day refills, including controlled substances and certain specialty drugs. If you have pharmacy coverage through BridgeSpan, you can order home-delivery prescriptions through AllianceRx Walgreens Prime.

Members may receive early refills of most medications through the end of the declaration of emergency in the state where their plan is issued.

Access to virtual care services

We’ve expanded our list of services eligible through virtual care into 2021.

Outreach to high-risk members

We’re in contact with high-risk members using our case management services to ensure they have the support they need.

As we learn of members hospitalized with COVID-19, we are reaching out to provide personalized support.

Frequently asked questions

We've prepared the following FAQ with more information about COVID-19:

 What are the symptoms of COVID-19?

Symptoms reported in patients with COVID-19 include mild to severe fever, cough, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell, nausea, vomiting or diarrhea. Symptoms may occur 2-14 days after exposure to COVID-19. For the latest information about COVID-19, please visit the CDC website.

Scroll down to use our online symptom checker for guidance on symptoms you may be experiencing.

 What should I do if I have symptoms of COVID-19?

If you have symptoms like those listed above, limit your exposure to others and call your doctor or urgent care. If you need help finding a doctor or urgent care center, call us at the number on the back of your BridgeSpan member ID card.

Scroll down to use our online symptom checker for guidance on symptoms you may be experiencing.

 Is COVID-19 testing covered?

Molecular and antigen tests to diagnose COVID-19 and testing for antibodies are covered if they’re ordered by a provider or pharmacist. Tests must be performed at a CLIA-certified lab or the test manufacturer must have FDA emergency use authorization (EUA) to be covered. Tests are covered at no cost to members. This includes the office visit for molecular and antigen diagnostic testing.

 Is more than one test covered?

Yes. BridgeSpan covers antigen and molecular diagnostic tests and antibody tests at no cost to members if they’re ordered by the member’s provider or pharmacist and are part of appropriate medical care. The associated office visit for antigen and molecular diagnostic tests is also covered at no cost to members.

 What about testing for workplace or recreational screening?

Just as we don’t cover drug tests for employment purposes, we don’t cover testing for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps.

 Who can order a test?

Doctors, pharmacists and other health care providers can order tests.

 How can I get tested for COVID-19?

If you feel sick with fever, cough or have difficulty breathing, call your doctor, pharmacist, health care provider or urgent care center instead of going in person. That way, they can set up a safe space for when you arrive. If your provider believes you need to be tested, there is no pre-authorization required.

We’ve created a go-to guide with answers to common questions and links to trusted information sources to help you stay safe and informed.

 How can I receive a vaccine for COVID-19?

Visit your state’s health department website for information about when and where to schedule your vaccination.

You may also contact your doctor or pharmacist with questions about when and how you will receive the vaccine. When it becomes available to you, the COVID-19 vaccine and related office visit will be covered at no out-of-pocket costs to BridgeSpan members.

Visit our vaccines page for more information.

 Is there a treatment for COVID-19 and is it covered?

Some treatments have been approved or granted emergency use authorization by the U.S. Food and Drug Administration (FDA). Treatment for COVID-19 is patient specific and directed by the attending provider.

In-patient treatment for COVID-19 by in-network providers is covered with no member cost-share into 2021.

 What can I do to protect myself?

The best protection for you, your loved ones and the general public is to get the vaccine once it becomes available. Until everyone is vaccinated, everyday preventive actions can help prevent the spread of all respiratory diseases. These actions include:

  • Wearing a face mask when you’re in public or when you’re with people outside your household and can’t maintain a 6-foot distance from them.
  • Avoiding crowds, especially indoors.
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose or coughing.
  • If soap and water are not readily available, using an alcohol-based hand sanitizer with at least 60% alcohol. Always wash your hands with soap and water if your hands are visibly dirty.
  • Staying home when you’re sick.
  • Avoiding close contact with people who are sick.
  • Avoiding touching your eyes, nose and mouth.
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
 What should I do if I believe I was in contact with someone with COVID-19?

The CDC has the most relevant and up-to-date resources for people who think they may have been exposed to COVID-19.

 There’s a lot of information out there about COVID-19. What sources should I trust?

Trusted sources for the most up-to-date information about COVID are the Centers for Disease Control and Prevention, the World Health Organization, and the health department in your state.

Routine or elective care during COVID-19

If you have been postponing routine care, such as childhood immunizations or care for a chronic condition, now may be a good time to reach out to your doctor to check in. Some visits can be held using telehealth, but others may require an in-person visit. It is important to avoid delays in follow up clinical care with your doctor. This is especially true for people with chronic conditions such as diabetes, heart disease or chronic lung issues such as asthma or COPD.

Many doctor’s offices have established new protocol for scheduling routine visits, keeping waiting areas safe, and requiring personal protective equipment, such as masks, for all visitors.

Questions to ask your doctor when scheduling a follow up visit include:

  • Can this visit be conducted through telehealth or virtual care?
  • What is the protocol to park, check in and be seen for an in-person office visit?
  • What are the precautions being taken (such as wearing masks, limiting patient volume or disinfection practices) to guard against COVID-19 for your patients and staff?
  • Are sick patients separated from well patients when seen for in-person office visits?
  • Do you have separate waiting areas for well visits or elective procedure follow up visits?
  • Does a separate staff support routine clinical visits versus those assisting in sick patients?
  • Are you scheduling well patient visits or elective procedure check ins at specific times of day, separating them from sick visits?